How are youRhere’s digital signage solutions different from those of other suppliers?
Most digital signage solution providers specialize in either hardware OR software, leaving the customer to arrange with one or more suppliers to fill in the gaps. We offer complete turn-key solutions consisting of the enclosure (kiosk), hardware, custom software, installation, and post-installation service and support.
What types of industries does youRhere serve?
Virtually any building or campus of buildings in a given sector can benefit from interactive digital signage. A list of the sectors where we have installations would include: commercial office, shopping malls, multi-family residential, education, healthcare, hospitality, cultural institutions, transportation hubs and places of worship.. Learn more about the markets we serve.
What is the difference between an interactive directory and a digital information hub?
When we first began providing our interactive directory solutions, their principal function was to assist visitors in finding the tenant they came to visit, and that was about it. Today, our solutions go well beyond that basic functionality to provide a one-stop source of information about the building, landlord, and tenants. The directory houses information about the building’s amenities, live transit feeds, building events, health and safety messaging, and sustainability information.
After the directory is installed, what kind of support can I expect?
Our support experts take pride in their mission to ensure each client receives clear answers and responses within established time frames. Any problems encountered are immediately analyzed by our support team so that you don’t have to worry about dealing with the problem on your own. Whether the issue is hardware or software related, can be addressed remotely, or requires an on-site visit, our team won’t rest until your information hub is up and functioning correctly.
What types of information can I display on my interactive digital signage?
Our customers use their interactive digital signage for many different purposes, with the audience for the information driving the focus. For some buildings, such as a hotel, visitors are the main audience, so helping them navigate an unfamiliar building layout or discover what shops and services are available drives the content. In other cases the tenants of an office tower or residentials of condo building are the focus, so information on building events or upcoming maintenance projects takes centre stage. In still other cases, staff working at the facility are an important audience, so that a hospital will want to display live transit feeds to help its staff with their commute home from work or remind them of health and safety protocols.
Will I be able to update my directory’s content from my computer?
Absolutely. YouRhere’s content management system (CMS) lets you—or us if you prefer– easily update and manage tenant information. Whether updating a tenant’s logo, social media feed, or adding/changing events – you can make timely changes from one easy-to-use platform.
I want to ensure that the look and feel of the digital signage hardware and software are in line with my brand and building aesthetic, can youRhere help with that?
Yes, we can. Our team of graphic designers can help design interactive software content that seamlessly integrates with your brand, providing a consistent brand experience for your visitors. Our hardware solutions range from wall-mounted to freestanding banners to kiosks. Our design team creates innovative yet functional hardware options with various screen sizes, custom colours, lettering, and finishes.
When I order my digital information hub, how long before it is installed?
The fabrication of the enclosure and the hardware orders typically take 3 – 5 weeks. The programming of the software takes about the same amount of time once the user interface design is agreed upon and assuming the media assets required for programming (e.g., a map of the building, tenant list, any photos or videos to be incorporated into the software) are readily available. Of course, these two work streams can proceed mainly in parallel, so the entire process can take as little as six weeks if required.
Are there any special network requirements?
Other than a handful of external data feeds like live transit, most of the information provided by our solutions functions without internet connectivity as it is cached locally. However, connectivity IS required to manage the content remotely. For this, there are three options—an ethernet (CAT5 or 6) connection, a robust and consistent WiFi signal, or a wireless modem.
Do you provide warranties on your solutions?
Yes, youRhere provides warranties on hardware and software components. Because we source the hardware on your behalf, we offer you the benefit of the manufacturer’s warranty (usually three years but sometimes extendible); but also go one step further:
Under a standard manufacturer’s warranty, a defective screen or computer must be returned by you to the manufacturer for verification of the claimed defect, and a replacement shipped out to you for installation. Returns can take 4 – 8 weeks or longer if the item needs to be shipped from overseas, during which time you are without the use of your information hub.
Under our licensing, service, and support agreement, we replace the defective hardware from our or one of one suppliers’ inventories as early as the next day and then deal with the manufacturer to honour the warranty, replacing the item in our inventory when it becomes available. We take care of shipping and installation, including making necessary modifications to the enclosure in cases where the hardware model has been discontinued, and the replacement comes with a different form factor – thereby minimizing stress for our customers and maximizing uptime.
What are the benefits of interactive digital signage (touchscreens) vs. static (non-touch) signage?
Quite simply, for the small incremental investment of deploying a touchscreen rather than non-touch monitor, you get a lot more bang for your buck. Think about a website. The home or landing page can provide a certain amount of information—but only a tiny fraction of what is typically available in all secondary pages found behind the “tabs” or drop-down menus that usually populate a website. As our customers know, “real estate” is valuable—maximize the information available to your users by going interactive, meaning the exact size of the screen can provide many times the value.
How do you ensure your digital signage solutions are accessible to all?
YouRhere Inc. ensures accessibility, both practically and legally, in its interactive digital signage by building both software and hardware features that support users with mobility, visual, hearing, and/or language barriers. Our systems are designed to meet accessibility compliance through multilingual content, visual‑clarity options, text‑to‑speech, and clear wayfinding for people with disabilities. Our approach is holistic: accessibility isn’t a bolt-on feature but a combination of interface design, content flexibility, physical placement, and regulatory compliance. This ensures their signage works for diverse audiences across campuses, hospitals, airports, malls, and office buildings.
Among the key accessibility features we deploy are:
• Multilingual content & quick-switch language options
Our CMS and touchscreen interfaces allow visitors to change languages instantly, reducing confusion for non‑English speakers.
• Accessibility compliance baked into software design
We explicitly lists Accessibility Compliance as a core feature of its digital signage software.
• Visual accessibility enhancements
◦ Adjustable font sizes
◦ High‑contrast color schemes
◦ Clean, uncluttered layouts
◦ Iconography designed for clarity
These features help users with low vision or cognitive load challenges.
• Text‑to‑speech and audio alternatives
Interactive kiosks can provide spoken guidance for visually impaired users.
• Hearing accessibility
Digital signage replaces or reinforces audio announcements with visual alerts, captions, and sign‑language‑supported video content.
• Mobility-friendly wayfinding
Our interactive wayfinding displays highlight:
◦ Wheelchair-accessible entrances
◦ Ramps
◦ Elevators
◦ Accessible restrooms
◦ Real-time route updates This supports independent navigation for users with mobility challenges.
• Hardware designed for accessibility
YouRhere builds both standard and custom enclosures, allowing installations at appropriate heights and angles for wheelchair users.
Are your digital signage solutions secure?
When it comes to youRhere’s Digital Information Hubs, it’s essential to keep in mind that the information you have chosen to display is, by definition, public, and you are comfortable putting it out there for the world to see. No private, personal or financial information needs to be accessed from the lobby of your building!
It is the choice of our customers whether our interactive digital signage is part of their building network (with appropriate security features) or exists completely outside of it.
Regardless of that choice, we protect each of our endpoints with the latest security features, software, and processes, monitoring them endpoints and automatically locking them down if we detect attempts to hack into one of our hubs.
How do I know that my digital signage is being well used?
When not immediately in use, our information hubs scroll posters or screensavers containing useful information. As soon as they are touched, a session begins and every interaction by a user logged. This information is compiled and a report automatically generated at the end of the month detailing how many users engaged with the information hub, in what language they engaged, whether they used assistance for a disability and for what information they searched. Many of our customers review this information carefully and use it to make changes in everything from the location of the hub, to the maintenance schedule for its washrooms, to the type of content users find most beneficial.